A full fortnight — 14 days — to return any acquisition, provided it is unused and in original packaging.
Items may be returned within 14 days of the delivery date. To qualify for a return, products must be unused, unworn, unwashed, in their original condition, and returned with all original packaging, tags, accessories, manuals, and proof of purchase. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return.
Since Ifinity Shop Lane exclusively offers Cash on Delivery (COD), refunds for eligible returned orders are processed through bank transfer, UPI, or another mutually agreed refund method. Refunds cannot be provided in cash at the time of pickup or delivery.
For hygiene, safety, or legal reasons, certain products may not be eligible for return. These include personal care products, intimate items, consumables, gift cards, digital products, customized or personalized items, and products specifically marked as non-returnable unless they arrive damaged or defective.
To initiate a return, contact our customer support team with your order number, product details, and the reason for the return. If applicable, please include clear photographs of the product and packaging to help us process your request more quickly.
Once your request has been reviewed, we will notify you whether your return has been approved. Approved returns will receive instructions for pickup or shipping. Returns sent without prior authorization may not be accepted.
Where pickup service is available, we will arrange a pickup through our logistics partner within 2–5 business days. Customers should ensure the product is securely packed before the pickup is scheduled.
All returned products undergo a quality inspection after they arrive at our warehouse. Refunds or replacements will only be approved if the returned item satisfies our return eligibility requirements.
After a return is approved and the product passes inspection, refunds are typically processed within 5–7 business days. Depending on the selected refund method, the time required for the amount to reflect may vary.
If a replacement is available, customers may choose to receive a replacement instead of a refund. Replacement orders are subject to product availability and may require additional delivery time.
If you receive a damaged, defective, missing, or incorrect product, please notify us within 48 hours of delivery. Include clear photographs of the product, packaging, and shipping label. Once verified, we will arrange a replacement or full refund at no additional cost.
If a customer refuses to accept a Cash on Delivery order without a valid reason, Ifinity Shop Lane reserves the right to restrict or decline future COD orders from the same customer.
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure after delivery if eligible.
If the return is due to our error, such as receiving a damaged, defective, or incorrect item, all return shipping costs will be covered by Ifinity Shop Lane. For other eligible returns, shipping or handling charges may be deducted from the refund where permitted by law.
Refund requests may be rejected if the returned product is incomplete, damaged by misuse, altered, missing original packaging, or otherwise fails to meet our return requirements.
Return pickups, replacements, and refund processing may be delayed due to circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, or other unforeseen events.
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team at returns@ifinityshoplane.com. We will be happy to assist you throughout the return process.